Simple Mobile Review


Well, on July 11th, 2010, my two-year contract with AT&T came to a close. AT&T was a dreadful company. The customer service was good, but the service service, not so much. Their prices were non-competitive, why would they be? They’re the exclusive carrier of the Apple iPhone. Seriously though, 40 dollars for the voice plan (450 daytime minutes), 30 dollars for the data. You want texting? Shell over 5, 15, or 20 dollars more! (…for 500, 1500, or unlimited, respectively.) Make sure not to go over your minutes, or you’re in big trouble, daytime rates are 45 cents a minute! An 11 minute call is 5 dollars! There are overages for texts also, so you’d better just get unlimited. You can always up your minutes to 900, but that’s, of course, 60 dollars a month. So, 60+30+20=110. Not horrible, except when you add on taxes and surcharges, suddenly, your bill is 140! Yes, 140 dollars a month for a phone! Sprint has plans for 99 dollars, all you can eat! T-mobile, I think, has the same deal. Contract’s up, to quote Doug from The State, “I’m outta here.”

On July 14th, 2010, I rolled into my local cell phone dealer and signed up for Simple Mobile. I was going to go with T-Mobile, but I figured, what the hell. T-Mobile had a plan compatible with an unlocked iPhone for 70 dollars a month. I wanted to try these guys out though, why not? They only charged 60 dollars a month for unlimited everything! Signing up was 30 dollars and porting my number was 25, so even with paying 30+25+60=115, it was still 25 dollars less than another month with AT&T. Now, the iPhone wasn’t listed as one of the phones compatible with their network, so I knew this was going to be a rocky road, heck, the American-released iPhones are designed for AT&T.

Now, Simple Mobile’s website boasts about all the features their phones utilize, however, we’re going to skip those, because it should be taken for granted that all cell phone providers should have comparable coverage in this day and age. It’s like those damn “Color TV” signs outside of motels (it’s a technology that was developed in the 50s and mainstream by the 70s). It should no longer be something to boast about, but I digress. With its “cool guy” approach to marketing (where they act hip), one is to believe these are the good guys sticking it to the man while being hip awesomesauce and easily making the switch.

…like, totally.

Despite having the unsupported phone on their network, there were technical support provisions (albeit very poor) for using said phone on their network. (This tech support website can be found here, in case anyone is looking: http://simplemobile.yolasite.com) After setting up the phone properly (according to the information supplied by Simple Mobile themselves), here’s the list of grievances.

  • First complaint: The network is 3G, however, the iPhone will not operate on the 3G frequency (1700 MHz). You’re stuck with Edge, sorry!
  • Second complaint: No three-way calling. Frankly, I used this feature once in my three years with AT&T, yes, once. At first I was kind of miffed, but then thought about it practically, I haven’t needed to conference anyone into a call in a long time. Maybe if I get an important job one day?
  • Third complaint: The MMS doesn’t work (for in-coming messages) unless you get busy with some Cydia hacks.
  • Fourth complaint: No short-code SMS. This means, no text updates/replies from twitter/facebook, etc.
  • Fifth complaint: No gnarly ring-back tones. (This is probably the least important feature, though, ever.)

What’s the good in all this? The one glaring problem I had and have with AT&T’s network is its abysmal treatment of calls. Often times, I would be unable to make calls for no discernible reason. Immediately when I hit the “call” button, I’d receive a “call failed” message. Sometimes the phone would ring for a second and play a message saying that I was unable to make calls at “this time.” People calling me would not be able to reach me, receiving messages that I was unavailable or it would go straight to voicemail. When a call would connect, often the call would be choppy or cloudy sounding. Sometimes odd noises would interrupt the conversation for no apparent reason. Many times, the person I was talking to suddenly would no longer be able to hear me, but I could here them (or vice versa). Apparently the call became a one way only street. Finally, most of time with AT&T, the call would drop. Sometimes it would only happen once, sometimes frequently. Trying to continue a conversation was unbearable. Sometimes these disconnects would be foreseeable, other times, you would seemingly have a strong connection and the call would drop abruptly. Some said this was the iPhone, some blamed AT&T. Now that I have used the iPhone (3G) on two carriers, I can say with certainty: it was AT&T. I have not had one single dropped call in 3 weeks. The last phone call I tried to make before switching my service, dropped. I suppose if you’re someone who uses your phone to talk to people and not just surf the web, you may find this news very pleasant and inviting.

So which of these problems are inherent to Simple Mobile and which are a result of using the iPhone with a network other than AT&T? With T-Mobile, three-way calling does work, as does short code SMS (and of course ring-back tones). On both networks, the iPhone is stuck using Edge frequencies. The MMS problem is also present with both carriers, but again, easy to fix with a Cydia patch.

So the end result is for 60 dollars a month, you get unlimited talk, text, and web/data from Simple Mobile, as opposed to the 140 I was paying with AT&T (which didn’t even include unlimited minutes). You give up some features, but if they aren’t important to you, you’ll save a bundle. If you really desire to gain some of them back, you can fork over some more money and go with T-Mobile. I don’t know, however, what (if any) surcharges are included whereas Simple Mobile is 60 dollars, period. My one other gripe was that their tech support was (I found) very lacking. When initially searching for answers about why I was unable to update twitter via SMS, the representative really had trouble understanding that it was a problem on Simple Mobile’s end and not twitter. Luckily, Simple Mobile has a twitter (http://twitter.com/mysimplemobile) and the user of that account is fairly more knowledgeable than his phone tech support counterparts. The twitter user was actually how I discovered that Simple Mobile did not support short-code SMS. Although the internet speed still takes a hit, I used a rotary dial phone until I was about 12, so having the internet in my pocket still impresses me at just about any speed, plus, I’m able to listen to Pandora at the high quality setting while driving (most of the time), so that’s a win. Viva Simple Mobile!


Updated October 6th, 2010: I discovered recently that Simple Mobile also does not allow for simultaneous voice and data usage. Minor inconvenience. I rarely ever would use data while on the phone and when I did, it was only because I could, not because it was any kind of serious help.

21 thoughts on “Simple Mobile Review

  1. THIS COMPANY IS A RIP OFF!!!literaly theres no FREe data paln its limited…. n features apps barely work!!!! OMG DONT DO IT PPL

  2. no three way calling
    no caller id
    No MMS
    there Customer Service is OK! Poor people lieing to make a Living
    U cant use a Calling Card with there Phones
    They till your money if you REUP early..
    DO NOT GET THIS SERVICE !!!!!!

  3. What phone were you using? I was using an unlocked iPhone. While I was with them, I was able to use MMS as well as caller ID, apps worked perfectly, and the data was definitely unlimited – I used it a lot! I was never cut off, I may have dropped one call in a span of 4 months, but that may have also been the other person’s fault. This was also all for 60 dollars a month. I was very happy.

  4. Great review I totally agree with everything you said! I had a simple mobile plan for about 2 months and it was a terrible decision… the customer service was AWFUL I couldn’t understand a word they were saying and the coverage was pretty bad too, I was getting dropped calls everywhere all the time. I actually switched to Net10’s unlimited service and have not been happier after Simple Mobile.I picked up the LG900 smartphone for like 80 bucks (super cheap) and I get NO dropped calls and the coverage is awesome since it runs on both Verizon and ATT towers. The unlimited plan is only 50 bucks for everything, GET NET10!

  5. I feel like this comment is very well disguised spam. Being that it agrees with everything I said, and then trashes the Simple Mobile network, even though I sang praises about how I never dropped a call while using them, then plugs another company.

  6. Uhhh not really, that was my honest opinion when using Simple Mobile. My friends had the same experience and they switched to Net10 like I did.

  7. I don’t know what you guys been using I’ve been using it since august 2010 with all feature working except 3 way call I get 7-8mbps download 1.5mbps upload, and yes I can use voice & web simantaneously been doing it for 11 months now , I had a glitch with mms cuz of my phone was windows 6.5 & I put android gingerbread on it.sacramento, ca

  8. this company guilty of false advertising/misrepresentation it is not unlimited data just one gb per month, with now time smart phones that is nothing i had the service for only one week and after 3 days they suspend my 4g because excessive internet use! called them more than 20 time i only get the run around!!!! i wish if i saw your blog before i signed up with them

  9. FALSE ADVERTISING. LIES. DECEPTION. NO DELIVERY. DOES NOT HONOR SERVICE AGREEMENT. SCAM.

    CLASS ACTION GOING ON. COMPANY WILL FALL. MGMT WILL BE IMPRISONED.

    SPEND YOUR MONEY ON GOOD CLOTHES INSTEAD.

    WORST EXPERIENCE WITH SIMPLE MOBILE. NO CUSTOMER SERVICE. SCAM COMPANY.

    BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD

  10. You can discount some of the comments on here, rants are not informative. The review is pretty accurate. The system runs on T-Mobile networks and because of this phones that originally were ATT phones will only get edge data service. I have been using them a month now, the coverage is adequate, the price is $40 for unlimited 3G, Talk, Text and Data. Support can be a little difficult to get in touch with. I can use everything on my phone with the exception of SMS, I have a Samsung Focus and it is not supported on the 1700mhz system. But for $40 a month…I could give a rat’s keister. I’m sticking with it for a while.

  11. I have an iPhone 3GS you stated you had a 3G. Would the 3GS have a better time recieving texts? And when you say the SMS or mms won’t work..your saying that you can’t text on the network? I’m confused..I’m looking to change my carrier because I love my iPhone but I can’t afford the payments anymore.what should I do

  12. The phone can receive texts, SMS works perfectly. It’s MMS that had some difficulty, there was a patch made in Cydia for this though. Short code SMS didn’t work (which was numbers that you text such as twitter “40404.”

  13. I have only read a few of these comments but I can honestly say, that after coming from AT&T, I’m not sure who’s worse. First and foremost, the customer service at Simple Mobile is HORRIFIC!!!!!. You stay on hold forever. You can prepare a 3 course meal in the time it takes them to answer the phone. One CSR told me to open a window in my place of business when I told her I couldn’t get service (I’m on the 5th floor in a modern building), who has windows that open. I had an Apple Iphone also but didtn’t find out that it was on apprvd list until after I was having trouble. The guy @ kiosk said he could definitely set me up and never mentioned that the phone was not on apprvd list. After 2 wks I began having trouble. From periodic no service to NO SERVICE AT ALL. Phone just displays “Searching”. Needless to say, no refund, partial or otherwise. When I asked, the CSR “Simply” hung up. That’s your “Simple” mobile plan. I would “Simply” go the other way and find another service.


  14. Vonjon:

    I have only read a few of these comments but I can honestly say, that after coming from AT&T, I’m not sure who’s worse. First and foremost, the customer service at Simple Mobile is SIMPLY HORRIFIC!!!!!. You stay on hold forever. You can prepare a 3 course meal in the time it takes them to answer the phone. One CSR told me to open a window in my place of business when I told her I couldn’t get service (I’m on the 5th floor in a modern building), who has windows that open. I had an Apple Iphone also but didtn’t find out that it was on not apprvd list until after I was having trouble. The guy @ kiosk said he could definitely set me up and never mentioned that the phone was not on apprvd list. After 2 wks I began having trouble. From periodic no service to NO SERVICE AT ALL. Phone just displays “Searching”. Needless to say, no refund, partial or otherwise. When I asked, the CSR “Simply” hung up. That’s your “Simple” mobile plan. I would “Simply” go the other way and find another service.

  15. my name is mr.patel and i place an order for new simple mobile sim card and $40 unlimited talk text and web + $10 unlimited ild
    my reciept id : 1007933
    pin # 9577630308207880
    i hve paid $ 64.40 on 17 th jan 2012 but yet i hvent recieved my sim card !!!!,
    this is such reduculas service !!!!
    i left home on 23 rd jan and i spoke one lady, she told me that our compney will do over night delivery and i will recieve my sim on today which is 23 rd on my new address,she took all my address and information but still i am waiting for my simcard because of your suck service!!!!
    if i would not get my simcard then i need my money back because your compney so suck, i call sevral time customer service they hang up me most of time !!!!!!!!!!!!
    i am gonna write this on compney rewiew so people can read and know about this issue….

  16. Simple Mobile sucks!!!!!!
    Simple Mobile sucks, I have used it for 3 months and paid ahead of time and they still had the phone disconnected for 2-3 days.
    I will be switching them once the month is over.

  17. I agree with all the bad reviews here I got mine at the store and was told it was great. Well I have had no signal for the last week of ownership. I emailed them and they responded by telling me I had to go to some site and purchase a pin number. Why should I do that my phone is activated and works outside it only doesn’t work in my apartment where I need it most. Hell even my New York, based Metro PCS service is working better here in Illinois, and that is only 40.00 flat if you pay online no extra hidden costs and no taxes just 40.00 for unlimited everything (does show add banners once in a while but not often for that price) and a few dollars more for 4G. I think all the people that had a bad experience with this company should band together and create a class action law sue against this company. Otherwise they will eventually become the biggest rip off company that ever existed hurting millions of people before anyone steps in to stop it.

  18. Pingback: M2J's Universe » Fuck Simple Mobile

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